Bandara Soekarno Hatta

The presence of Low Cost Carrier has changed people's concept of traveling. This has significantly impacted the movement of the airplane's passengers especially in Soekarno-Hatta Airport.
Bandara Soekarno Hatta capacity is 18 millions passengers/ year. Now, the airport served for 32 millions passengers/ year. By this crowd, Soekarno-Hatta Airport has to take care of the airport cleanliness.br />

In the framework of improving the services for the airport users, Soekarno-Hatta launched a program called Clean Airport Action. The program was launched on 23 September 2008 altogether with the launch of the new public facilities in Soekarno-Hatta that are toilets, mosque, and shelters.
Soekarno-Hatta Airport keeps on doing activities in order to educate the airport users of keeping the airport clean and to improve the airport services.

1. PANTOMIME
   The sympathetic Pantomime tries to give educate airport users about what shall or shall not be done in the airport.

2. FEMALE SECURITY OFFICERS
   In order to improve the service rates, Soekarno-Hatta Airport puts the female security officers to monitor toilet cleanliness.

3. THE AIRPORT AMBASSADOR ( DUTA BANDARA)
   On 25 February 2009, Soekarno-Hatta Airport launched the AIRPORT AMBASSADOR program.
   The AIRPORT AMBASSADORS act as the representatives of Soekarno-Hatta Airport in greeting its users. Their jobs are:

   • Greeter
   • Mobile customer care
   • Quick clean action
   • Handy many

4. FLOOR STICKERS URGING
   Besides those activities, Clean Airport Action made education for the passengers in the form of ambience publication which is the floor stickers in all of Soekarno-Hatta terminals.

5. PARKING CONTROL IN LOBBY AREAS
   The activity aim to manage a comfortable areas for the airport users to pick-up or drop-off. Cars are not allowed to stop for more than 5 minutes in front of lobby areas. If anyone abandons the regulation, the airport officers will have to lock the car’s tire.

6. THE ROUTINE OPERATION
   The routine operation is done in cooperation with the Police department. The operation aims to clean the lobby area free from those without any interest in the airport.